Port (transfer) an existing phone number to Call.com so you can keep using the same number if you move abroad or you want to bring all your numbers together on one phone device. For your personal or business use.
Currently supported for porting: Australia, Canada, France, United Kingdom, United States
More countries are planned — we’re expanding coverage over time.
Quick summary: what you need by country
| Country | What you must get from your current network provider | How to get it | What to email Call.com |
|---|---|---|---|
| Australia | PAN (Porting Account Number) | Contact your current provider’s support | Call.com ID + number + current network + PAN + account number + billing name/address + last bill |
| Canada | Account number + porting PIN | Contact your current provider’s support | Call.com ID + number + current carrier + account # + PIN + billing name/address |
| France | RIO code | Call 3179 from the number | Call.com ID + number + RIO + name + address + current network |
| UK | PAC code | Text PAC to 65075 from your number | Call.com ID + number + PAC + Call.com UK number to be replaced |
| USA | Account number + Porting PIN (Transfer PIN) | Carrier app/portal or current provider’s support (often called “Number Transfer PIN”) | Call.com ID + number + current carrier + account # + PIN + billing name/address |
Before you start
- Do not cancel your current service before the port completes. Your number must stay active.
- Match account details exactly (name, address, business name, postcode/ZIP). Even small mismatches can invalidate the port.
- Clear outstanding balances with your current provider (if applicable).
- Disable port protection / number lock if your carrier supports it (common in the US/Canada).
- Have your phone available during the port window in case your carrier sends a confirmation or verification SMS/call.
Mobile vs landline
This page focuses on mobile phone numbers. Landline ports can have different lead times and may require additional documentation depending on the country and network provider. If you wish to check if you can port a landline to Call.com, please email us at [email protected].
How to submit your port request
Email the required details (see your country section below) to [email protected].
What we always need (all countries)
- Your Call.com account phone number (account ID)
- The number you want to port (include country code)
- Your current network provider name
- The country-specific porting credential (PAC / RIO / Port-out PIN / PAN)
Australia – Porting Account Number (PAN)
Steps
- Request a Porting Account Number (PAN) from your current network.
- Create a Call.com account if you don’t already have one
- Email Call.com: Send the following details below to [email protected]:
• Call.com account phone number
• Australian number to port
• Current carrier name
• Account porting number (PAN)
• Account number with your current network
• Billing name and address with current carrier Service
• A copy of your last bill - Renew the number in Call.com app: The transferred number will be added to your account , where you will need to renew the subscription for it
Common issues
- Holder mismatch → use exactly the details from your bill and provided by your current network.
Canada – Account number + Porting PIN
Steps
- Get your account number from your carrier bill or online account.
- Request a Porting PIN / Transfer PIN – contact your existing carrier’s support for a porting PIN..
- Create a Call.com account if you don’t already have one
- Email Call.com: Send the following details below to [email protected]:
• Call.com account phone number
• US number to port
• Porting PIN
• Current carrier name
• Account number with current carrier
• Billing name and address with current carrier - Renew the number in Call.com app: The transferred number will be added to your account , where you will need to renew the subscription
Common issues
- Missed carrier confirmation → keep the phone available for verification SMS/call.
- Details mismatch → copy name/address exactly from your current carrier bill.
France – RIO code
Steps
- Get your RIO: Call 3179 from the number you want to port.
- Receive your RIO by SMS.
- Create a Call.com account if you don’t already have one
- Email Call.com: Send the following details below to [email protected]:
• Call.com account phone number
• French number to port
• RIO code
• Full name (exactly as on your current account)
• Full address (exactly as on your current account)
• Current network provider name - Renew the number in Call.com app: The transferred number will be added to your account , where you will need to renew the subscription
Common issues
- RIO mistyped → paste carefully.
United Kingdom (UK) – PAC code
Steps
- Get your PAC: Text PAC to 65075 from the number you want to port.
- Receive your PAC by SMS.
- Create a Call.com account if you don’t already have one
- Purchase a UK number: In the Call.com app, purchase a UK number subscription. This number will be replaced by the number you transfer in
- Email Call.com: Send the following details below to [email protected]:
• Call.com account phone number
• UK number to port
• PAC code
• Your Call.com UK number to be replaced
Common issues
- PAC expired or mistyped → request a new PAC and resend.
- Number not active → keep the SIM/service active until port completes.
United States (US) – Account number + Porting PIN / Transfer PIN
Steps
- Get your account number from your carrier bill or account portal.
- Request a Porting PIN / Transfer PIN (you may be able to get this from your carrier’s app, otherwise contact their customer support).
- Disable port protection / number lock if enabled.
- Create a Call.com account if you don’t already have one
- Email Call.com: Send the following details below to [email protected]:
• Call.com account phone number
• US number to port
• Porting PIN
• Current carrier name
• Account number with current carrier
• Billing name and address with current carrier - Renew the number in Call.com app: The transferred number will be added to your account , where you will need to renew the subscription
Common issues
- Wrong name/address format → use exactly what’s on your bill (ZIP formatting matters).
- PIN expired → some carriers issue time-limited transfer PINs; request a fresh one.
- Port protection enabled → turn it off before attempting the port.
- Missed carrier confirmation → keep the phone available for verification SMS/call.
FAQ
Will I have downtime?
Typically, you keep service with your current provider until the port starts. There then maybe a short time before the port completes when you have no service to your number.
How long does porting take?
It varies by country and provider. Many ports complete within a couple of working days, but some can take longer. If you have a deadline, mention it in your email to [email protected].
Where do I send the information?
Email everything to [email protected].