Port (transfer) your existing phone number to Call.com so you can keep using the same number while moving your service to the Call.com app. For personal or business use
Currently supported for porting: United Kingdom, France, United States, Canada, Australia.
More countries are planned — we’re expanding coverage over time.
Quick summary: what you need by country
| Country | What you must get from your current provider | How to get it | What to email Call.com |
|---|---|---|---|
| UK | PAC code | Text PAC to 65075 from the number | Call.com ID + number + PAC + provider |
| France | RIO code | Call 3179 from the number | Call.com ID + number + RIO + name + address + provider |
| USA | Account number + Port-out PIN / Transfer PIN | Carrier app/portal or support (often “Number Transfer PIN”) | Call.com ID + number + carrier + account # + PIN + billing name/address |
| Canada | Account number (+ PIN if required) | Provider portal/bill or support | Call.com ID + number + carrier + account # (+ PIN) + billing name/address |
| Australia | Porting identifier (often called PAN / account/customer ID) | Ask your carrier what identifier they use for port-out validation | Call.com ID + number + carrier + holder details + account/customer ID |
Before you start (read this — it prevents most failures)
- Do not cancel your current service before the port completes. Your number must stay active.
- Match account details exactly (name, address, business name, postal/ZIP). Even small mismatches can fail validation.
- Clear outstanding balances with your current provider (if applicable).
- Disable port protection / number lock if your carrier supports it (common in the US/Canada).
- Have your phone available during the port window in case your carrier sends a confirmation SMS/call.
Mobile vs landline
This page focuses on mobile numbers. Landline ports can have different lead times and may require additional documentation depending on the provider. If you are porting a landline, tell us in your email so we can confirm the exact requirements.
Consumer vs business accounts
If your number is on a business account, the “authorized name” (and sometimes the company registration details) must match what your current carrier has on file. Use your latest invoice as the source of truth for spelling and address format.
How to submit your port request
Email the required details (see your country section below) to [email protected].
What we always need (all countries)
- Your Call.com account phone number (account ID)
- The number you want to port (include country code)
- Your current provider name
- The country-specific porting credential (PAC / RIO / Port-out PIN / account number, etc.)
Tip: If you’re unsure what your carrier considers the “account number” or “porting PIN”, attach a recent bill/invoice screenshot (you can redact unrelated information). This often speeds up troubleshooting.
United Kingdom (UK) – PAC code
Steps
- Get your PAC: Text PAC to 65075 from the number you want to port.
- Receive your PAC by SMS.
- Purchase a UK number: In the Call.com app, purchase a UK number subscription. This number will be replaced by the number you transfer in
- Email Call.com: Send the details below to [email protected].
What to email [email protected]
- Call.com account phone number or account ID
- UK number to port
- PAC code
- Current provider name
Common issues
- PAC expired or mistyped → request a new PAC and resend.
- Number not active → keep the SIM/service active until port completes.
France – RIO code
Steps
- Get your RIO: Call 3179 from the number you want to port.
- Receive your RIO by SMS.
- Create a Call.com account unless you already have one
- Email Call.com: Send the details below to [email protected].
- Renew the number in Call.com app: The transferred number will be added to your account , where you will need to renew the subscription for it
What to email [email protected]
- Call.com account phone number or account ID
- French number to port
- RIO code
- Full name (exactly as on the current account)
- Service/billing address (exactly as on the current account)
- Current provider name
Common issues
- Name/address mismatch → copy exactly from your carrier profile or invoice.
- RIO mistyped → paste carefully.
United States (US) – Account number + Port-out PIN / Transfer PIN
Steps
- Get your account number from your carrier bill or account portal.
- Request a Port-out PIN / Transfer PIN (often generated in your carrier app or requested from support).
- Disable port protection / number lock if enabled.
- Create a Call.com account unless you already have one
- Email Call.com: Send the details below to [email protected].
- Renew the number in Call.com app: The transferred number will be added to your account , where you will need to renew the subscription for it
What to email [email protected]
- Call.com account phone number or account ID
- US number to port
- Current carrier name
- Account number
- Port-out PIN / Number Transfer PIN
- Billing name (as on the account)
- Billing address (exactly as on the account)
- Optional but helpful: recent bill screenshot (you can redact unrelated info)
Common issues
- Wrong address format → use exactly what’s on the bill (ZIP formatting matters).
- PIN expired → some carriers issue time-limited transfer PINs; request a fresh one.
- Port protection enabled → turn it off before attempting the port.
Canada – Account number (+ PIN if required)
Steps
- Get your account number from your carrier bill or online account.
- Ask your carrier if a transfer/port PIN is required (depends on provider and security settings).
- Create a Call.com account unless you already have one
- Email Call.com: Send the details below to [email protected].
- Renew the number in Call.com app: The transferred number will be added to your account , where you will need to renew the subscription for it
What to email [email protected]
- Call.com account phone number or account ID
- Canadian number to port
- Current carrier name
- Account number
- Porting/transfer PIN (if your carrier requires it)
- Billing name
- Billing address
- Optional but helpful: recent bill screenshot (you can redact unrelated info)
Common issues
- Missed carrier confirmation → keep the phone available for verification SMS/call.
- Details mismatch → copy name/address exactly from your bill.
Australia – Porting identifier (PAN / account/customer ID)
Steps
- Ask your carrier what identifier they require for port-out (commonly PAN or account/customer ID).
- Confirm the rights-of-use holder details match your carrier records (name/DOB/address depending on carrier).
- Create a Call.com account unless you already have one
- Email Call.com: Send the details below to [email protected].
- Renew the number in Call.com app: The transferred number will be added to your account , where you will need to renew the subscription for it
What to email [email protected]
- Call.com account phone number or account ID
- Australian number to port
- Current carrier name
- Account holder name (as on the account)
- Account number / customer ID / PAN (as used by your carrier)
- Date of birth (if required for verification)
- Service/billing address (if required for verification)
- Optional but helpful: recent bill/invoice (you can redact unrelated info)
Common issues
- Wrong identifier → carriers differ; ask explicitly: “What do you need for a port-out?”
- Holder mismatch → use exactly what the carrier has on file.
FAQ
Will I have downtime?
Typically, you keep service with your current provider until the port completes. Avoid downtime by not cancelling your old plan early.
How long does porting take?
It varies by country and provider. Many ports complete within days, but some can take longer. If you have a deadline, mention it in your email to [email protected].
Where do I send the information?
Email everything to [email protected]. If something is unclear, include a recent bill/invoice screenshot (with unrelated info redacted) and tell us your current provider.