The Call.com service is provided by Call.com Telecom Limited, a company registered in the UK, registered number 14584925 and having its registered address at 27A Maxwell Road, Northwood, Middlesex HA6 2XY.
We are committed to protecting your privacy. All personal information collected by us is kept in the strictest confidence. We will not share any personal information to any third party that is not providing part of our service, unless it is required to do so by law.
Age Requirement – You must be at least 18 years of age to use Call.com, or at least 13 years old with parental consent.
Call.com must collect some information to operate, understand, support, and market our service. The information we collect will depend on how you use our service, and will be collected when you install, login, or use our services.
Information You Provide
Your Account – To create a Call.com account you provide your mobile phone number which is used as your main account username and to provide you verified access to your account via SMS and call-back PIN codes. You will also provide your email address which will be used to send you PIN codes to access your account, and also service related information such as payment invoices and subscription/plan renewal reminders. You may also choose to supply your name and address.
You also provide us with the phone numbers in your phone’s contacts, but not the contact names or other contact information, so our service can find any contacts you can call and message for free and notify you of any new contacts joining Call.com.
If you use Call.com virtual phone numbers, then you will provide a chosen profile name for each virtual number, and optionally a profile picture. You can also provide a profile picture for your SIM number profile. Profile pictures are not shared with other Call.com users.
Payments –If you make payment to access paid services, we will ask for and retain certain information. This is so we can process your payment, process refunds, and meet our obligations to provide itemized billing and invoices:
Apple Pay in-app purchase (iPhone App): Your payment is made direct with Apple Pay over an encrypted connection. We receive an electronic receipt from your device on a successful payment that identifies your payment via unique tokens, and includes no personal data.
Google Pay in-app purchase (Android App): Your payment is made direct with Google Pay over an encrypted connection. We receive an electronic receipt from your device on a successful payment that identifies your payment via unique tokens, and includes no personal data.
Credit/Debit card (Web App and Website payment): Your card details will be collected by our third party payment provider Stripe. All card information is transmitted directly between your device and Stripe using SSL secure encryption. In addition, we will collect the billing name and address of your card, and email address, to help decide if we are required to pay EU VAT, UK VAT, or other local taxation on your payment, and to provide you with an invoice.
PayPal (Web App and Website payment): Your payment will be processed directly by PayPal. Your PayPal login and payment acceptance is transmitted directly between your device and PayPal using SSL secure encryption. We will receive from PayPal confirmation of your payment, your PayPal registered name, address and email address from PayPal, which we use to help decide if we are required to pay EU VAT,UK VAT, or other local taxation on your payment, and to provide you with an invoice. We may also require you to verify your PayPal email address before we accept your payment.
Customer Support – If you contact our customer support you will provide us with information related to your use of our Services, including your account phone number and email address to help assist and communicate with you.
Information We Automatically Collect
Calls – We store the time, originating phone number, recipient phone number(s) and duration of the calls to provide your call history, itemized billing, and comply with regulations.
Calls records (time, originating number, recipient number and duration) of received calls to Call.com virtual numbers are also retained to provide itemized billing where charged, and comply with regulations.
SMS and Chat Messages – We store your free chat messages you send and receive on our servers, so that if you reinstall the app or change phone, or use multiple devices, the app will pick up your chat messages. You can delete chat messages within the app, and they will be deleted from our systems.
We store your SMS messages to phone numbers on our servers, so that if you reinstall the app or change phone, or use multiple devices, the app will pick up your messages. You can delete SMS messages within the app, and the message content will be deleted from our systems. We will retain the time, originating phone number, recipient phone number, and number of SMS parts to provide itemized billing and comply with regulations.
SMS records (time, originating number, recipient number, and SMS parts) of SMS received to Call.com virtual numbers are also retained to comply with regulations.
Device Information – When you install or use our service, or when you contact customer support via our app, we may collect information on your device’s hardware model and operating system, the Call.com app version, browser information, and your internet connection IP address.
Service Usage Data – We collect service-related diagnostics and logs about your activity on our service, that includes app connection log files and crash reports, and website logs. This information is only held for a short time period for diagnosing issues.
We also retain time and IP connection information on when you first registered with our service, and when you last connected.
Cookies – We use cookies to improve your experience with us when visiting our website, by remembering options such as a login session token and your preferred language. These cookies contain no personally identifiable information.
Like most websites, we also use Google Analytics to track user interaction. We use this data to determine the number of people using our website, to better understand how they find and use our web pages, and to see their journey through our website. Google Analytics records data such as your geographical location, device, internet browser and operating system, and your internet connection IP address. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
Your web browser allows you to delete cookies and disable them in the future. Should you delete or disable cookies, you may find that some of our services are unavailable to you.
Learn more about how we use cookies to provide you our Services.
Third-Party Information
Third-Party Service Providers – We partner with European GDPR, UK GDRP, and EU-US Privacy Shield compliant third-party service providers to help us deliver, understand, support, and market our service. For example, we work with companies to terminate and receive calls and SMS, provide virtual phone numbers, process payments, distribute our apps, provide our infrastructure, help us understand how our service is used, and communicate with you. We provide these third-party services only with the information absolutely necessary to deliver the part of the service they provide for us.
Third-Parties – All personal information collected by us is kept in the strictest confidence. We will not share any personal information to any third party that is not directly providing part of our service, unless required to do so by law..
External Links – Some of our website pages may contain external links to other websites. We cannot be held responsible for content or privacy policy of those sites.
How We Use Information
Call.com uses the information we collect to operate, understand, support, and market our service.
Our Service – We use the information we collect to operate our service, provide reporting for financial accounting and taxation liabilities, analyze how our service is used, fix and improve our service, and provide customer support.
Communications from Call.com – We may use either, or both, in-app messaging or email to advise you of service events related to your account and usage, our services, and inform you of updates to our policies and terms.
If you have opted-in, we may also provide you marketing for our services. You can change your marketing preferences in the customer area of our website, under the account settings.
Your Calling and Messaging – When you call or message, you share your phone number (caller ID) or your Call.com virtual number with the recipient(s) and the phone networks used to connect the call/SMS . With chat and SMS messaging you will also share the content of your message with the recipient(s).
Security – We may monitor accounts and usage for suspicious activity to provide security and safety on our service, and to prevent abuse, fraud, illegal usage, and breaches of our terms and conditions.
Transfer – If Call.com are subject to a buyout or merger, we reserve the right to transfer our responsibilities and rights under this privacy policy to the new owners.
How Long We Keep Information
We store your information until it is not needed to provide you a service, or until your account is deleted on request or through inactivity. When information can be deleted will depend on the type of information, why it has been collected and used, and any legal or regulatory retention requirements, but in most cases personal information will be deleted or anonymized immediately.
Data Security
We take all aspects of information security seriously. We store the minimum of data necessary to provide the service to you, while complying with our legal and regulatory obligations. We apply current encryption technologies to all data held, access controls throughout all our systems, and use only trusted third party providers. To protect customer privacy, access to information by employees is restricted.
Should we have a data breach or be made aware of such at one of our third party providers, we will notify this to the ICO within the prescribed timescales of the GDPR.
Changes to This Privacy Policy
We keep our privacy policy under regular review. This privacy notice was last updated on 21st March 2023. When we update this policy we will notify you if we have the information to do so.
GDPR for UK (UK GDPR) and European RegionUsers (GDPR)
The General Data Protection Regulation(GDPR) applies to all data we hold about our customers.
Your Rights
Customers and subscribers have clear rights under GDPR:
Please refer to the GDPR regulation or ico.org.uk for full details of these items and the conditions under which it may be appropriate to contact us or make an access request.
Our Basis for Processing Information
We collect, use, and share the information detailed above to:
Updating and Deleting Your Information
We store your information until it is not needed to provide you a service, or until your account is deleted. When the information is deleted will depend on the type of information, why it has been collected and used, and any legal or operational retention requirements.
You can delete SMS content and chat messages within the Call.com app. The customer area of the Call.com website also provides you a view of the personal information we store, and the ability to update some of this information.
If you have any questions regarding your personal information, or would like to exercise any of your rights under GDPR, such as accessing, updating or deleting your data, then please
contact us at support@Call.com.
Contact Information
For UK Users
For general enquires, or to have your data updated or deleted, please contact our customer support team by emailat support@call.com
If you have any questions regarding our privacy policy, or concerns over our handling of your data, then please contact Call.com’s Data Protection Officer by email at dpo@Call.com, or in writing to:
The DPO
Call.com Telecom Limited
27A Maxwell Road, Northwood,
Middlesex HA6 2XY, UK
You also have right to lodge a complaint with Call.com’s lead supervisory authority, the UK’s Information Commissioners Office (ico.org.uk).
Call.com Telecom Limited is registered with the Information Commissioners Office as a data controller.
For European Region Users
For general enquires, or to have your data updated or deleted, please contact our customer support team by emailat support@call.com
If you have any questions regarding our privacy policy, or concerns over our handling of your data, then please contact Call.com’s Data Protection Officer by email at dpo@call.com, or in writing to:
The DPO
Call.com Telecom Limited
27A Maxwell Road, Northwood,
Middlesex HA6 2XY, UK
You also have right to lodge a complaint with your local supervisory authority.
Users Outside of the European Region
If you have any enquiries, or to have your data updated or deleted, then please contact us at support@call.com, or in writing to:
Call.com Telecom Limited, 27A Maxwell Road, Northwood, Middlesex HA6 2XY, UK
